Mitchell Berg
Incoming Level II Support · Linux Systems · HPC Environments
joining Ace Computers · Aug 2026
resume.pdf
summary
Linux-focused IT support professional with 3+ years of experience leading technical operations, resolving complex OS, hardware, software, and connectivity issues, and automating workflows with Bash and Python. Joining Ace Computers as an incoming Level II Support professional in August 2026, with a focus on custom-built systems and HPC environments. Continuing LPIC-1 study.
skills
operating systems
LinuxFedoraArchDebianUbuntumacOSWindows
scripting & automation
BashPythonPowerShellGitGitHub
systems & infra
SSHDockerVMwareVirtualBoxKubernetes
networking & security
TCP/IPWireGuardOpenVPNFirewallOSINTPen Testing
endpoint & MDM
MDM AdminEndpoint ConfigDevice Recovery
experience
Incoming Level II Support
Starts Aug 2026
Ace Computers · Des Plaines, IL
- Incoming Tier-2 technical-support role for custom-built systems and HPC environments, centered on diagnostics, escalation handling, and Linux/Windows system support
Manager & Lead Technician
Dec 2022 – Jul 2026
uBreakiFix by Asurion · Niles, IL
- Led 3–5 technicians across a 15–20 repair/day environment; primary escalation for complex OS, hardware, and software issues across Windows, macOS, iOS, and Android
- Developed Python and Bash scripts automating internal reporting and inventory workflows, eliminating repetitive manual tasks
- Built and delivered structured onboarding programs, standardizing repair quality and reducing ramp-up time
- Administered and troubleshot MDM configurations; executed device unlock and recovery procedures for customer-owned locked devices using deep knowledge of mobile OS architecture
- Performed OS-level diagnostics including filesystem issues, boot failures, driver conflicts, and system recovery across multiple platforms
- Troubleshot network connectivity issues including VPN configuration, firewall behavior, and protocol-level diagnostics
Sales Representative
Sep 2018 – Dec 2021
Preferred Vendors Inc · Schaumburg, IL
- Managed territory sales using CRM platforms, consistently exceeding performance targets through structured outreach and account management
- Developed strong technical communication skills across in-person and remote client interactions
open source projects
pz-server-manager
Full-featured Windows desktop app for managing multiple Project Zomboid dedicated servers. SteamCMD integration, live console, mod management, and auto-updates.
Electron · React · TypeScript · Tailwind · Zustand
first-steps
GTK4 + LibAdwaita onboarding wizard for Zorin OS 18 and Ubuntu. Guides new Linux users through full setup without a terminal.
Python · GTK4 · LibAdwaita
gnome-theme-switcher
Terminal TUI for switching system-wide GNOME themes. Zero external dependencies, 9 built-in themes, full custom support.
Python
zorinos-gnome-themes
One-liner GNOME theme installation scripts for Zorin OS 18 and Ubuntu, including macOS and Windows theme ports.
Shell
certifications & education
Evolve Security Certified Professional (ESCP)
Evolve Security Academy, Chicago · 400+ hours completed
LPIC-1 — Linux Professional Institute
Actively studying
Buffalo Grove High School
Graduated 2021
continuing education
Linux System Administration — Linux Academy
Python for System Administration — edX
Docker & Kubernetes Fundamentals — Udemy
Ansible for DevOps — Pluralsight
achievements
PicoCTF 2019 — Top 30 Global Finish
Placed top 30 worldwide in Carnegie Mellon University's annual cybersecurity competition. Applied skills in reverse engineering, cryptography, web exploitation, and binary analysis.
Languages
English — Native · Russian — Basic Conversational
contact